Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
If the item is a stock item then generally it will be posted out to you same day or within 24 hours, depending on the time of purchase.
If the item is a custom made order which needs to be manufactured, then please allow approximately 10 working days for the production queue.
We send our items via Australia Post and will notify you of the tracking number once the item has been posted. You can track your item and view estimated delivery dates via the Australia Post website.
Simply fill in your details and choose a password to create your account for a better shopping experience.
Some advantages of creating an account are;-
Makes repeat purchases easier.
Faster checkout.
Your experience will be more interactive.
It’s easier to track your order.
You have access to special offers.
Get rewarded for your loyalty
You can change your shipping address by updating the information on your account. If you are purchasing using PayPal or similar 3rd party online payment systems, please ensure that you have the correct shipping address registered with your provider.
If you need to change the address after purchasing, you can provide your email address and mobile number to us which we can add to your shipping details.
You will then be able to use these in order to change the shipping address via the Aust Post website.
We send our items via Australia Post and will notify you of the tracking number once the item has been posted. You can track your item and view estimated delivery dates via the Australia Post website.
We don’t store any credit card details at all. All credit card transactions are processed by Stripe Payment Gateway. Stripe has PCI DSS Level 1 certification. Stripe transactions are secured: All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
Our website is also secured using SSL, with strong 256-bit encryption.
Yes, we are a legitimate Australian Business registered for GST. All auto accessories in Australia are subject to GST. If you are purchasing on behalf of a Business, we can supply you with a tax invoice so you can claim back the gst. All prices on our website are inclusive of gst.
We can ship internationally. Please note that for seat covers and car mats, we only have templates for RHD vehicles which may not be suitable LHD vehicles. If you are unsure, simply message us and we can assist you where possible.
Where possible, all the items purchased in the one transaction will be posted in the one package.
When several purchases are made in different transactions, those items will be packaged as separate consignments to correlate with the separate purchases
If you need to swap an item
Returns and Exchanges
If, for any reason, you need to return your purchase back to us, please contact us and we will assist in whatever way we can.
If you purchased the wrong item, or you simply didn’t like it, let us know and we will provide the return address for our store for you to return the item. We may also be able to provide an exchange for a product which is more suitable for your requirements.
For warranty claims, exchanges and the like, we can provide a prepaid returns label (sent via email) for you to return the product back to us at no cost to you.
Returns are accepted under the following conditions:
- The item must be returned in unused, undamaged condition and in original packaging.
- The buyer must provide a proof of purchase
- It is within 30 days of the item being sent
For returns or exchanges, please see our returns policy above
Once approved, returns can be posted to our Sydney warehouse at:-
All Car Stuff
Unit 8 / 64 Hassall St. Wetherill Park NSW 2164 Australia
You can email us using the contact us link at the top right hand side of our home page. This is the best method as we can receive your message and get back to you as soon as possible. Alternatively you can email directly to sales@allcarstuff.com.au, or for general enquiries call 0429600966.
Please notify us as quickly as possible so that we can take the appropriate action. We send all our items as “signature required” so if the goods have already been dispatched and cannot be delivered, then we would need to wait for them to be returned to us before re-shipping. A re-shipping fee will apply.
You can generally change or cancel an order, but only if it has not yet been sent out, or in the case of a custom made order, only if it has not yet been manufactured. If you still want to cancel after this has occurred, then restocking &/or reshipping fees may apply.
Yes, but please contact us first to ensure that the time frame for the pre-order is acceptable to you.
